1. Introduction

National Certification and Training Council operates this website and provides online training and certification courses (“Services”). We respect your privacy and are committed to protecting the personal information you share with us. This policy explains what information we collect, how we use it, and your rights regarding that information.

By using our website or Services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect the following types of information:

a. Information You Provide to Us

• Name, email address, company name, and other contact details when you register or submit a contact form.
• Payment information when purchasing access codes or course bundles. Payments are processed by third parties; NCTC does not store full payment details.
• Responses to training modules, test scores, and form data collected through integrated course tools.
• Support inquiries and correspondence.

b. Automatically Collected Information

• Device type, browser, operating system, and IP address.
• Website usage data from cookies or analytics when those services are enabled.
• Approximate geographic location based on IP address for analytics or fraud prevention.

3. How We Use Your Information

We use information to:

• Deliver purchased Services and manage course access codes.
• Provide support and respond to inquiries.
• Maintain training and test-completion records.
• Improve our content, website, and user experience.
• Send updates about new courses or materials when you opt in.
• Comply with legal or contractual obligations.

4. Sharing of Information

We do not sell personal data. Limited information may be shared with service providers that process information on our behalf, law enforcement or regulators when legally required, or a business successor in the event of a merger or sale. Service providers are expected to use appropriate confidentiality and security safeguards.

5. Data Retention

Training activity and contact records are retained as long as necessary to provide Services and comply with applicable recordkeeping requirements, typically up to five years. You may request deletion sooner where applicable.

6. Cookies and Tracking

Cookies may be used to remember preferences and analyze website usage. You can disable cookies in your browser, but some site functions may not work properly.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal data. No internet transmission is completely secure, and information is provided at your own risk.

8. Your Rights

Depending on your location, you may have the right to access, correct, or delete your data; request a copy of your personal data; or withdraw consent for marketing communications. Use the Contact page to make a request.

9. Children’s Privacy

Our Services are intended for users 18 years and older. We do not knowingly collect information from minors.

10. International Users

We operate primarily within the United States. If you access the site from outside the United States, you consent to data transfer to and storage within the United States.

11. Updates to This Policy

This Privacy Policy may be updated from time to time. Changes will be posted here with a revised “Last Updated” date.

12. Contact Us

Questions about this policy may be submitted through the Contact page or mailed to National Certification & Training Council, 10 North Broad Street, Lansdale, PA, USA.

1. Acceptance of Terms

By accessing or using this website or purchasing or using NCTC training Services, you agree to these Terms & Conditions. If you do not agree, do not use the Site or Services.

2. Definitions

• “Services” include training courses, digital materials, access codes, tests, and certificates.
• “User,” “you,” or “your” means an individual or organization accessing the Site.
• “Certificate” means a document of course completion, not a state-issued or legally required license.

3. Use of the Services

You agree to use the Site and Services lawfully, provide accurate information, protect access codes and account credentials, and not reverse engineer, share, or tamper with restricted course systems. Access may be suspended or terminated in cases of misuse.

4. Payment and Refund Policy

Purchases are final unless otherwise stated. Refunds may be considered at NCTC’s discretion for duplicate payment or a verified technical failure that prevents course access. Access-code expiration and refund terms supplied at purchase control.

5. Certificates and Recognition

Completion certificates represent successful completion of NCTC’s internal training modules. They do not substitute for state or federal licensing, certification, or mandatory occupational training unless explicitly recognized by a governing authority. Employers and trainees remain responsible for applicable laws, codes, and standards.

6. Intellectual Property

Course materials, text, images, logos, tests, and website content are the intellectual property of National Certification and Training Council. They may not be reproduced, distributed, or used to create derivative works without written permission.

7. Limitation of Liability

Training materials are provided “as is” for educational purposes. NCTC does not guarantee that completion satisfies a particular regulatory requirement and is not responsible for direct, indirect, incidental, or consequential damages arising from use of the Site or Services, or for errors or omissions in training materials.

8. Indemnification

You agree to indemnify and hold harmless National Certification and Training Council, its owners, and affiliates from claims, damages, or expenses caused by misuse of the Services.

9. Third-Party Tools and Links

The Site may link to third-party course, payment, hosting, or communications services. NCTC is not responsible for third-party content, privacy practices, availability, or functionality.

10. Governing Law

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles. Disputes shall be resolved in the appropriate courts within Montgomery County.

11. Modifications to Terms

These Terms may be updated at any time. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

12. Contact

Questions about these Terms may be submitted through the Contact page or mailed to National Certification & Training Council, 10 North Broad Street, Lansdale, PA, USA.

13. Entire Agreement

These Terms constitute the entire agreement between you and National Certification and Training Council regarding the Site and Services and supersede prior communications on those subjects.